This indicates that your submission was unsuccessful. Typically, this means that your ID could not be verified and you will need to resubmit your ID to be verified before your application can be processed. Please contact a member of the support team, if you are unsure as to why your ID could not be verified. Some reasons as to why your ID could not be verified include: blurry/unclear photos, taking the photo too far away from your ID, taking photos in an area with dark lighting or taking the photos with other individuals or other documents in the frame. Please be sure to follow all instructions when taking the photos required for ID verification.
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