If your applicant has been sent a request and has not started their application yet, there are a few steps we suggest that you take:
- Verify that their email address was correct.
- Follow up with your applicant to see if they received the email and encourage them to complete it.
- If the applicant is having issues completing their criminal record check, encourage them to contact support via the website or emailing us directly at support@instantrecordcheck.ca.
- Ask them to check their spam or junk folder in case the email got lost there.
- If all else fails, please contact Support to see if there is anything else we can do such as resending the invite email or providing a direct link for them to click and get started.
